Analyst

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

GBS is a group of highly skilled and talented professionals who form an essential part of ADCB's continued journey of success. With a proud history of commitment, innovation and delivery, GBS constantly strives for excellence whilst ensuring the highest standards of quality and risk awareness. Each and every member of the GBS family plays an integral role in driving ADCB's strategy, growth and digital evolution by working closely with our valued business partners to achieve exceptional customer experience through our outstanding service and support.

We are actively seeking an ambitious professional to join our team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include:

• MIS Monitoring and Reporting:

• Manage and maintain MIS on all ITMAM activities.
• Tracking and analyzing historical data, trends and report on ITMAM and individual unit’s performance.
• Ensuring timely submission of reports and escalations.

• Service and SLA management:

• Coordinate with ITMAM units and Business stakeholders to create, modify and finalize ITMAM SLAs.
• Track monthly SLA performance for each of the ITMAM teams.
• Ensure Performance packs catering to Senior leadership are published ahead of time for leadership and MT meetings.
• Complaints / Error Analysis and Reporting.
• Consolidate ITMAM Annual capacity plan in partnership with ITMAM teams and Business in order to provide the right capacity requirement for Production management and budget management.

• Drive Staff Efficiency:

-     Partner closely with the operations team to develop strategies to improve efficiency, create control

plans and measure success through Key Productivity Indicators.

• Assist managers and AOM champions to do weekly plans, and execution of high impact improvement plans for sustainable cost savings

• Self-Management

• Manage self in line with the bank’s management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performance

• Customer Service

• Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

• Continuous Improvement

• Manage and motivate the peers to ensure they contribute to, and participate in, the identification and implementation of change initiatives, and projects in line with the bank’s standards

The ideal candidate should have the following experience:

• At least 2 years of experience in Retail Banking
• 2 to 3 years of work experience; Experience of MIS, Dashboards, PowerBI Dashboards (will be an add-on)
• Bachelor’s Degree
• Expert Knowledge in Microsoft (MS Office)
• Basic – Intermediate Skills in Power BI
• Statistical tools and analysis
• Sound analytical and problem-solving skills
• Have basic knowledge of risk concepts and Banking products
• Effective communicator in any medium, internally and externally
• Determined and self-motivated
• Team player – inspires and encourages excellent performance in others to achieve common goals
• Cultural sensitivity and adaptability

What we offer:

Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).

Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.

Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.