Associate - Customer Contact Services

Associate – Customer Contact Services

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

• Itmam, a wholly-owned subsidiary, provides banking operational and processing services to all Group sectors, including lending, wealth management, and ATM services. Integrated into the Group Business Services (GBS) organizational structure, Itmam operates under its own Board of Directors, comprising Group executive staff members. Its structure includes a General Manager overseeing five key operational service divisions: Consumer Operations, Corporate & Investment Banking Operations, Customer Contact Services, Treasury and Syndication Operations, and Shared Services and Operations Management. Notably, "Tamooha," the Group's award-winning operations center initiative, is staffed exclusively by UAE national women.

In this role, your key responsibilities include:

• Answering General Queries: Answer customer queries for all products.
• Activation and Blocking of Cards: Activate and block Debit Cards and Credit Cards for customers.
• Provide customer balance: Provide customers with information about their balances for their account, loans, credit cards etc.
• Logging customer complains: Capture customer complaints effectively and forward them to InterAct Team.
• Customer requests: Record customer requests and ensure that they are processed within the stipulated TAT.

The ideal candidate should have the following experience

•  Experience: Not required. However work experience in a Customer Service Environment / Call Centre is preferable.
• Minimum Education Level: High School or Diploma Holder. University Graduate Preferable.

What we offer:

• Competitive Salary: The indicative pay range for this role is AED 5,000 - AED 7,000 per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
• Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.