Business Choice Account Service Officer

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service.

We are actively seeking an ambitious professional to join our team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include:

• Act as the first point of contact for customers in Micro, Small and Medium Enterprises (MSME) and provide consistent and accurate product information and service in order to proactively resolve customer issues/complaints to the required standards.
• Perform the required care and diligence in day to day conduct to protect the Bank from financial and non-financial loss and ensure that the Bank’s policies and guidelines are promoted.
• Provide standardised and ad hoc reporting services to business units as per Service Level Agreements (SLAs), liaising with and reporting on all activity inconsistencies with the line manager to ensure that they are rectified in a timely manner.
• Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholder.
• Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance
• Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions

The ideal candidate should have the following experience:

• At least 3 years of experience in a similar role.
• High School Degree in related subject.
• Working knowledge of Word and Excel
• Customer service oriented
• Good written and spoken English are required.
• Good written and spoken Arabic is desirable.
• Self-motivated and ability to multi task 

What we offer:

Competitive Salary: Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.

Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).

Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.

Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.