Business Specialist - AI

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

GBS is a group of highly skilled and talented professionals who form an essential part of ADCB's continued journey of success. With a proud history of commitment, innovation and delivery, GBS constantly strives for excellence whilst ensuring the highest standards of quality and risk awareness. Each and every member of the GBS family plays an integral role in driving ADCB's strategy, growth and digital evolution by working closely with our valued business partners to achieve exceptional customer experience through our outstanding service and support.

We are actively seeking an ambitious professional to join our team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include:

• Collaborate with stakeholders to gather and document business requirements for Artificial Intelligence (AI) driven products and enhancements.
• Translate complex business needs into clear, actionable Artificial Intelligence (AI) system specifications, including data inputs, model outputs, and performance metrics.
• Identify opportunities for AI automation and predictive analytics to improve business processes.
• Work with Data Scientists and Machine Learning (ML) Engineers to ensure feasibility and alignment of AI solutions with business goals.
• Facilitate workshops and interviews to uncover hidden needs and validate AI use cases.
• Define and review AI-specific test strategies, including model validation, bias detection, and performance benchmarking.
• Support User Acceptance Testing (UAT) and Quality Assurance (QA) teams in testing AI features, ensuring models meet accuracy, fairness, and compliance standards.
• Monitor AI model behavior during testing cycles and escalate anomalies or ethical concerns.
• Assist Project Managers with documentation, approvals, and tracking of AI-related deliverables.
• Ensure traceability between business requirements and AI model outputs throughout the project lifecycle.
• Develop user manuals tailored to AI product interfaces and decision-support tools.
• Conduct knowledge sharing sessions to help users understand AI outputs, confidence scores, and limitations.
• Promote responsible AI usage by educating stakeholders on model interpretability and ethical considerations.
• Gather feedback from end users to improve AI product usability and adoption.
• Support change management initiatives to integrate AI solutions into existing workflows.
• Ensure AI solutions comply with internal policies and regulatory standards.
• Collaborate with compliance and risk teams to align AI systems with regulatory requirements.
• Ensure AI product development adheres to internal governance, data privacy, and ethical AI guidelines.
• Maintain documentation of AI models, including versioning, audit trails, and decision logic.
• Contribute to the development of standard operating procedures for AI lifecycle management.
• Continuously review and improve business analysis processes to support agile AI development.

The ideal candidate should have the following experience:

• At least 4 years of experience in business analysis or AI-related roles within financial services or similar industry
• Skilled in process improvement, testing support, and change management
• Familiar with ethical AI practices, data governance, and regulatory compliance across the AI solution lifecycle
• Bachelor’s Degree in Computer Science, Engineering, Commerce or Business Administration.
• Requirements Gathering and Documentation – Expertise in engaging stakeholders to capture and document business needs for AI initiatives
• Process Mapping and Opportunity Identification – Ability to analyse workflows and identify areas for AI-driven automation and predictive analytics
• Technical Translation – Skilled in converting business requirements into clear specifications for data inputs, model outputs, and performance metrics.
• Testing and Validation Support – Knowledge of AI model testing, including validation techniques, bias detection, and performance benchmarking.
• Governance and Compliance Awareness.

What we offer:

Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).

Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.

Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.