Department Coordinator

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

Itmam, a wholly-owned subsidiary, provides banking operational and processing services to all Group sectors, including lending, wealth management, and ATM services. Integrated into the Group Business Services  (GBS) organisational structure, Itmam operates under its own Board of Directors, comprising Group executive staff members. Its structure includes a General Manager overseeing five key operational service divisions: Consumer Operations, Corporate & Investment Banking Operations, Customer Contact Services, Treasury and Syndication Operations, and Shared Services and Operations Management. Notably, "Tamooha," the Group's award-winning operations centre initiative, is staffed exclusively by UAE national women.

In this role, your key responsibilities include:

• To receive direction and support, discuss performance and ensure objectives are met
• To receive/action information and requests and provide required support.
• To provide administrative support.
• To receive/share information and co-ordinate schedules where required.
• To receive/share information and documents.

Provide administrative support and assistance to the line manager on a wide range of assigned tasks, ensuring the required level of confidentiality is maintained in order to contribute to running of the department to the agreed standard

Coordinate, track and follow up on departmental correspondence and maintain accurate employee records to ensure service standards, policies and procedures are adhered to

Greet and assist visitors, answer telephone calls and give appropriate information to callers, screen and route calls and place outgoing calls to ensure prioritisation of callers and timely response.

Consolidate and compile accurate reports in order to support assigned business area in preparation for meetings and in maintaining a filing system for all relevant documentation.

Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.

Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance.

Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions.

The ideal candidate should have the following experience

• At least 3 years of experience in a similar position.
• Minimum Qualifications is Bachelor’s Degree in Business, Accounting or Finance.
• Knowledge and Skills in Word, Excel and PowerPoint skills

What we offer:

• Competitive Salary: The indicative pay range for this role is AED 6,500 - AED 10,500 per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
• Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.