Executive Manager - Retail Mortgages

Executive Manager - Retail Mortgages (UAE Nationals)

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service. We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include:

• Develop and execute the strategic sales plan, provide quarterly updates, revisions and modifications and coordinate the specific objectives of the Sales Plan with all functional departments in order to achieve sales targets, expand the company’s customer base and ensure seamless execution.
• Generate revenue through sale of various financial services of the Bank and define and manage the monthly and annual sales objectives for all of the sales personnel in order to achieve the agreed financial targets.
• Monitor and control customer portfolios in order to achieve desired quality through cross sell, upsell and retention.
• Develop and manage internal stakeholders/external agencies and client relationships in order to achieve desired objectives of the Bank
• Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance. Manage the effective achievement of the team’s objectives through setting individual objectives, managing performance, developing the team and providing formal and informal feedback to maximise overall performance, engagement and motivation.
• Recommend and implement improvements to departmental policies, procedures and processes covering all areas of activity so that all relevant procedural requirements are fulfilled while ensuring that ADCB delivers best-in-class services, products and innovation.
• Identify opportunities to contribute to organizational and departmental change initiatives, programs and projects taking into account best practice and standards in the business environment.
• Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions

The ideal candidate should have the following experience

• At least 8 years of relationship management experience in Banking/financial services industry.
• Bachelor’s Degree in Business Management, Finance or Accounting of relevant specialization.
• In depth knowledge of global financial markets and trends
• Understanding of consumer Banking products and services
• Numerical and financial analysis skills

What we offer:

• Competitive Salary: The indicative pay range for this role is AED– AED per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
• Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.