Learning and Performance Programme Manager

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

ADCB’s people represent the Bank’s primary competitive advantage in the marketplace. Empowering employees to reach their full potential in a high performance culture is therefore a strategic priority. The Human Resources department plays a key role in driving success, coordinating closely with all business functions to build capacity and enable accelerated implementation of strategy. Attracting and retaining top talent, particularly UAE nationals, continuous development of skills and the provision of rewarding career paths are at the centre of the Bank’s approach to pursuing sustainable growth.

In this role, your key responsibilities include: 

·         Programme Design and Delivery: Work in partnership with the business to identify and analyses learning and development needs aligned to business objectives and the Bank’s strategy and support others in order to agree appropriate development plans and solutions. Manage/oversee the design and delivery of learning and development solutions using a range of practical and appropriate learning methods in order to ensure business needs are met to the required standards and in the most cost effective manner.

·         Evaluation: Manage/oversee the production of evaluation and learning and development reports in line with agreed standards, share with key stakeholders and supervise corrective action taken to ensure the learning and development provided continues to meet the identified needs.

·         Stakeholder Management: Consult with key stakeholders on current and emerging learning and development needs within their business area to ensure the required learning and development solutions are implemented to the required standard.

·         Vendor Management: Manage/oversee relationships with external vendors/consultants in order to meet Bank-wide development requirements whilst ensuring the Bank’s standards are consistently met and adhered to.

·         People Management: Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximize own and employee contribution to business performance. Organize and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems.

·         Policies, Processes, Systems and Procedures: Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders.

·         Continuous Improvement: Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the Bank’s standards.

·         Customer Service: Demonstrate ‘Our Promise’ and apply the ‘ADCB Service Standards’ to deliver the Bank’s required levels of service in all internal and external customer interactions.

The ideal candidate should have the following experience 

·         At least 6 years’ experience in a Learning and Development function in the Banking or Financial Services industry

·         Bachelor’s Degree in relevant specialization

·         Professional qualification in learning and development from ATD (CPLP) or CIPD (CTP) or equivalent

•    CISI level 1 & 3 and preferably CFA (Wealth product knowledge is mandatory)

·         Knowledge of adult learning and training evaluation models and methodologies

·         Instructional design and facilitation skills

·         Learning and development project management skills (ADDIE or SAM)

·         Stakeholder and change management skills

What we offer:

·         Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).

·         Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.

·         Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.