Principal Solution Engineer

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About the business area

GBS is a group of highly skilled and talented professionals who form an essential part of ADCB's continued journey of success. With a proud history of commitment, innovation and delivery, GBS constantly strives for excellence whilst ensuring the highest standards of quality and risk awareness. Each and every member of the GBS family plays an integral role in driving ADCB's strategy, growth and digital evolution by working closely with our valued business partners to achieve exceptional customer experience through our outstanding service and support.

We are actively seeking an ambitious professional to join our Group Business Service team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include:

• Define the strategy and drive implementation to agreed success criteria for functional domain tribe, Centre of Excellence (CoE), chapter or platform, with end to end delivery accountability for value stream to ensure compliance with changing legislation and Bank policies. Direct teams and external vendors to ensure technology solutions are developed and deployed in a way aligned with ADCB’s Technology Services strategy and enterprise architecture. Translate business strategy into technology and delivery roadmaps across multiple value streams with measurable outcomes to ensure successful delivery. Lead development of operational, strategic and agile metrics for squad value streams to ensure achievement of plans and team understanding. Benchmark function performance to industry best practice and drive continuous, iterative improvement in order to drive digital delivery excellence. Maintain a strong vigilance on operational risk, including support for production incidents, seeing these through to resolution to ensure adherence with requirements. Craft and align around function strategic progress and executive reporting to ensure best practice updates are included. Remove blockers and issues and communicate function performance using facts, data and evidence with tribes, chapters, platforms and business stakeholders in order to identify areas of improvement and potential issues. Lead and inspire teams to contribute to Platform, Tribe and Chapter deliverables to ensure buy in.
• Manage and coach Senior Managers, Product Owners and squad members around product management and delivery excellence to ensure full understanding. Lead agile ceremonies and cadences in order to embed new ways of working and drive team collaboration, interaction and alignment. Oversee appropriately prioritised backlogs and delivery roadmaps to ensure all data is captured accurately. Liaise with other Platforms and leaders across Technology and business units in order to deliver optimal outcomes in a scaled agile model.
• Collaborate with prospective users and stakeholders in order to understand and anticipate their needs and translate them into product requirements. Identify and assist the stakeholder understand the business model, value and value proposition in order to fully understand the deliverable being implemented. Act as the main point of contact between teams and stakeholders to ensure accurate information flow.
• Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance. Manage the effective achievement of the team’s objectives through setting individual objectives, managing performance, developing the team and providing formal and informal feedback to maximise overall performance, engagement and motivation.
• Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders.
• Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the Bank’s standards.
• Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions.

The ideal candidate should have the following experience

•  Bachelor’s degree is a mandatory requirement in Computer Science, Engineering or equivalent
•  At least 5 years of experience in design and deployment of an enterprise class network in a mid/large organisation with at least 3 years of experience in incident management and resolution, managing software releases and configuration management, Banking operations and related problems.
• Cisco Certified Internetwork Engineer (Data Centre, Security, Route/Switch) or equivalent
• Information Technology Infrastructure Library (ITIL) – Foundation Course for IT Service Management
• Data Network technologies and protocols (i.e. routers, switches, network controllers, NFV, BGP, MPLS, QoS, DNS/DHCP)
• Knowledge of Data Network technologies and protocols (i.e. routers, switches, network controllers, NFV, BGP, MPLS, QoS, DNS/DHCP)
• Knowledge of Network Security technologies and protocols (i.e. Firewall, IPS, WAF, VPN, IPSEC, DDoS, NAT, 802.1x, SWG, UTM, TLS)
• Knowledge of Information Processes and Technology (IPT) and Unified Communications technologies
• Problem management and analysis.

What we offer:

• comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.