Principal Solution Engineer

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

GBS is a group of highly skilled and talented professionals who form an essential part of ADCB's continued journey of success. With a proud history of commitment, innovation and delivery, GBS constantly strives for excellence whilst ensuring the highest standards of quality and risk awareness. Each and every member of the GBS family plays an integral role in driving ADCB's strategy, growth and digital evolution by working closely with our valued business partners to achieve exceptional customer experience through our outstanding service and support.

We are actively seeking an ambitious professional to join our team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include:

• Manage design, implementation and technical artefacts for technology lifecycles and within ADCB engineering standards and guardrails to ensure successful achievement of implementation plans.
• Build and implement standard and repeatable design patterns, components and technology solutions in order to deliver on business objectives, customer needs and ensure security, scalability, reliability and performance.
• Maintain and share current thinking and trends around technology trends and practices, mentoring and coaching engineers to ensure inclusion of best practice and skills modernisation.
• Maintain and share current thinking and trends around technology trends and practices, mentoring and coaching engineers to ensure inclusion of best practice and skills modernisation cross-functional squads in order to achieve agreed turnaround times (TATs) and implementation plan.
• Guide, coach and role model a data-driven approach in order to maximize performance, including producing reporting and insights.
• Play a lead role with engineering teams and squads around change control, testing, incident management, troubleshooting and release management to ensure successful implementation.
• Identify opportunities for innovation and improvements in software development process and tools to ensure best practice solutions are considered consistently.
• Contribute to engineering acceleration initiatives across ADCB to ensure best practice solutions delivery within agreed TATs.
• Oversee coordination with external vendors to ensure services are provided as per agreed Service Level Agreements (SLAs) and TATs and remediation plans in place for variances beyond tolerance thresholds.
• Work closely with solution architects and vendors in order to enhance ADCB capabilities and address technical debt.
• Organize and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems.

The ideal candidate should have the following experience:

• At least 5 years of experience in design and deployment of an enterprise class network in a mid/large organization with at least 3 years of experience in incident management and resolution, managing software releases and configuration management, Banking operations and related problems.
• Bachelor’s Degree in Computer Science, Engineering or equivalent
• Cisco Certified Internetwork Engineer (Data Centre, Security, Route/Switch) or equivalent
• Information Technology Infrastructure Library (ITIL) – Foundation Course for IT Service Management
• Data Network technologies and protocols (i.e. routers, switches, network controllers, NFV, BGP, MPLS, QoS, DNS/DHCP).
• Knowledge of Data Network technologies and protocols (i.e. routers, switches, network controllers, NFV, BGP, MPLS, QoS, DNS/DHCP)
• Knowledge of Network Security technologies and protocols (i.e. Firewall, IPS, WAF, VPN, IPSEC, DDoS, NAT, 802.1x, SWG, UTM, TLS)
• Knowledge of Information Processes and Technology (IPT) and Unified Communications technologies
• Problem management and analysis
• Organization and capacity planning (staffing and other IT resources)
• Quality control techniques
• Influencing, persuasion and negotiation skills
• Planning, analytical and time management skills
• Middleware technologies
• Communication, articulation and presentation skills including preparing content for roundtable discussions
• Collaboration and Teamwork
• Security awareness
• Automation mindset
• Continuous learning

What we offer:

Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).

Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.

Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.