Relationship Officer - uBank

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service.

We are actively seeking an ambitious professional to join our team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include:

• Execute banking transactions and respond to customer inquiries to ensure high levels of satisfaction and service quality.
• Identify new sales leads and relationship development opportunities with cross sell, upsell and retention in order to contribute to the improvement of market and customer share of wallet with the Bank.
• Adhere to all relevant policies, procedures, and regulatory requirements to ensure risk mitigation and operational integrity.
• Identify and resolve customer issues or escalate to relevant teams to ensure timely and effective solutions.
• Maintain accurate records and prepare reports on customer interactions and transactions to support performance tracking.

The ideal candidate should have the following experience:

• At least 3 years of experience in banking or customer service role
• Bachelor’s degree in Business, Finance, or related field
• Basic knowledge of MS Office Excellent interpersonal, communication and multitasking Time Management Knowledge of global financial markets and trends

What we offer:

Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).

Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.

Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.