Senior Customer Service Officer - ADCB Securities

Senior Customer Service Officer - ADCB Securities (UAE Nationals Only)

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

Private Banking provides high-net-worth clients with an end-to-end banking service to help manage their full banking and investment needs effectively. Our dedicated bankers provide a wide variety of solutions to meet clients’ investment and borrowing requirements, including complex and bespoke loan structuring. Wealth preservation requirements are addressed through a comprehensive wealth planning solution, tailored to individual needs.

In this role, your key responsibilities include:

• Opening Accounts - Open trading accounts promptly on the system to ensure customers can start trading within the required turnaround time (TAT)
• Share Transfers - Process the share transfer requests with the concerned stock exchange to ensure customer shares are available for trading within the required turnaround time
• Fund Transfers - Prepare the required fund transfer documents and forward them to ADCB securities operations team to ensure the customer receives his/her funds on time
• Policies, Processes, Systems and Procedures - Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
• Self-Management - Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance
• Customer Service - Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions

The ideal candidate should have the following experience

• At least 4 years of experience in Banking/financial services
• Bachelor’s Degree in Business Administration or related field
• Stock broking fundamentals
• Customer service skills
• Microsoft Office (Word, Excel and PowerPoint)
• Provide extended service coverage during US and European market trading hours.
• Monitor live international trades and coordinate rapid issue resolution with relevant departments.
• Ensure service availability across multiple time zones and peak trading periods.

What we offer:

• Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.