Senior Manager - Fraud Investigations

Senior Manager Fraud Investigations

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area - Group Risk Management

ADCB prioritises a disciplined approach to risk, recognising its fundamental importance to the Bank’s long-term organisational and financial resilience. Group Risk Management oversees the implementation of ADCB's risk objectives, identifying and addressing gaps in the bank's risk infrastructure/framework. Their responsibilities include nurturing the independence of the risk function, establishing provisioning policies, and introducing changes to energise risk awareness among front office personnel and decision-makers. Continuously tuning the risk organisation in line with market best practices, they manage ADCB's portfolio and associated risks to international standards, while establishing a clear risk culture across all areas of operation.

In this role, your key responsibilities include:

• To lead ADCB’s Fraud Investigations team, manage and report on investigations, identify failing, absent or inefficient controls, ensure appropriate criminal, legal and disciplinary action is taken and relevant information/records are updated and maintained to ensure potential losses are minimised and future risks are mitigated
• Review all reported incidents of actual or suspected fraud to ensure timely risk containment and subsequent investigation
• Plan and manage the investigation of all cases deemed to be significant events to ensure that these receive the appropriate priority and attention and are managed through to conclusion
• Ensure that all investigative key metrics such as recovery rate, time to closure etc. are monitored to drive investigations to predefined successful outcomes
• Network with local and global peers and identify new fraud trends to ensure that timely action is taken to mitigate risk
• Identify failing, absent or inefficient controls and make appropriate recommendations to business in order to remedy these
• Participate in new product and control reviews to ensure new and existing risks are mitigated
• Provide monthly dashboards to Department Head in order to convey the performance of the Investigations function, loss data, trends, new risks and other relevant data or information
• Review and sign off on all Suspicious Transactions Reports (STR) reports to the UAE Central Bank to ensure accuracy and completeness
• Review and sign off on all investigation reports to ensure completeness of the investigation, factual accuracy and final outcome
• Ensure all required case data elements and information are routinely recorded and updated in the event data base/case register to support the department’s statistical and analytical accuracy and capability
• Ensure that criminal, legal and disciplinary action is taken and ensure any actions taken give effect to justice, recover losses and close all outstanding cases
• Approve fraud training and awareness material and assist with the delivery of training to selected audiences, including Fraud team, in order to increase general fraud awareness
• Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance
• Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems

The ideal candidate should have the following experience

• At least 7 years of experience in Fraud Investigations with 3 years in a managerial position
• Bachelor’s Degree in Law or Finance
• Microsoft Office (Word, Excel, PowerPoint and Outlook)
• Attention to detail
• Analytical skills
• Report writing skills
• Written and verbal English
• Knowledge of criminal processes/laws within the UAE
• Knowledge and understanding of fraud trends in the Banking industry
• Knowledge of Banking processes, systems and products
• Leadership skills
• Influencing skills
• Relationship management skills

What we offer:

• Competitive Salary: The indicated pay range for this role is 24,000 - 35,000 AED Per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
• Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-learning catalog, on-the-job training, and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.