Senior Product Manager - Retail Products

Senior Product Manager - Retail Products

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About the business area

The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service. We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include:

• Product Development and Marketing - Develop product strategies to grow market share and enhance profitability of existing products and strategize and oversee, new product propositions and strategic marketing alliances to ensure high visibility and competitive advantage to grow customer share and overall profitability. Oversee and regulate the product mix, portfolio composition, usage patterns and behavior, cost of funds and yields in accordance with business objectives and ensure all activities are in compliance with legal, regulatory, associations and Bank guidelines. Direct strong customer communication by way of collaterals and term sheets for product information and establish customer campaigns through various channels including advertisements and product promotions to ensure growth in customer share. Constantly manage market trends to ensure that any new developments either technology driven or other, are incorporated into the offerings of the Bank. Supervise the advertising and promotion funds allocated to product programs to ensure alignment to the allocated budgets
• Sales Management- Participate constructively and creatively in the planning, development and implementation stages of all acquisition programs to drive maximum product sales and awareness of the product. Oversee and assess performance of all acquisition programs to ensure results are on track and if not, to identify the problems/issues and recommend solutions to rectify them
• Partner Relationship Management- Collaborate closely with external partners, vendors, and other internal departments to achieve business objectives, conducting meetings and ensuring agreed reports submitted in a timely manner with partners. Champion and pursuit opportunities to enhance value proposition to customers and each other
• Budget Management- Support the preparation of the business area’s budget and oversee the financial performance against the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalized upon
• People Management- Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximize own and employee contribution to business performance. Organize and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems
• Policies, Processes, Systems and Procedures- Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders
• Continuous Improvement-Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the Bank’s standards
• Customer Service- Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions

The ideal candidate should have the following experience

• At least 7 years of experience in Banking/financial institution
• Bachelor’s Degree in Finance, Business or Economics
• Numerical and financial analysis skills
• Advanced Microsoft Office (Excel, Word and PowerPoint)

What we offer:

• Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.