Senior Specialist - IT Risk and Control

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

GBS is a group of highly skilled and talented professionals who form an essential part of ADCB's continued journey of success. With a proud history of commitment, innovation and delivery, GBS constantly strives for excellence whilst ensuring the highest standards of quality and risk awareness. Each and every member of the GBS family plays an integral role in driving ADCB's strategy, growth and digital evolution by working closely with our valued business partners to achieve exceptional customer experience through our outstanding service and support.

We are actively seeking an ambitious professional to join our team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include:

• Review, iterate, develop, and maintain clear and user-friendly functional and technical documentation, communications, and policies to ensure compliance with the Bank’s policies and procedures.
• Drive continuous improvement of domain toolsets and frameworks to promote innovation and enhance operational effectiveness.
• Facilitate stakeholder engagements, workshops, and issue resolution activities to ensure timely and successful closure of queries and challenges.
• Evaluate, recommend, and implement solutions by integrating insights across multiple business areas to support the delivery of portfolio initiatives.
• Mentor specialists within the area of expertise by sharing knowledge through Confluence, Communities of Practice, and upskilling initiatives to foster continuous learning and development.
• Lead mini projects and initiatives in alignment with agreed objectives, ensuring successful delivery within target timelines and service standards.
• Drive quality assurance and governance across key artefacts, identifying opportunities for improvement and establishing new processes where required.
• Manage individual and team performance in line with ADCB people management policies, procedures, and practices to maximise contribution to business objectives.
• Organise, supervise, and coordinate team activities to ensure targets, objectives, and business plans are delivered in accordance with established policies, processes, and systems.
• Implement approved departmental policies, processes, and procedures, ensuring adherence to required standards and service expectations.
• Lead and motivate the team to contribute to and participate in change initiatives, programmes, and projects that support continuous improvement across the Bank.
• Demonstrate ADCB service standards and deliver high levels of service in all internal and external customer interactions.

The ideal candidate should have the following experience:

• Minimum of 5 years of experience within an IT environment, including at least 2 years of people management experience.
• Bachelor’s Degree in Computer Science, Information Systems, or a related field.
• Inspect and review the work of others while maintaining established quality control standards.
• Train team members on appropriate, efficient, and safe work procedures.
• Perform specialised technical tasks related to the installation, maintenance, and support of information technology and telecommunications systems.
• Configure, troubleshoot, and maintain network hardware, communications equipment, operating systems, personal computers, and peripheral devices.
• Install, configure, and optimise network client software and personal computer applications.
• Develop and maintain procedures, standards, and documentation relating to technical issues and solutions.
• Support the implementation and integration of new technology solutions.
• Read, interpret, and apply complex technical publications, manuals, standards, and related documentation.

What we offer:

Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).

Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.

Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.