Associate - Payments Clearing

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

GBS is a group of highly skilled and talented professionals who form an essential part of ADCB's continued journey of success. With a proud history of commitment, innovation and delivery, GBS constantly strives for excellence whilst ensuring the highest standards of quality and risk awareness. Each and every member of the GBS family plays an integral role in driving ADCB's strategy, growth and digital evolution by working closely with our valued business partners to achieve exceptional customer experience through our outstanding service and support.

We are actively seeking an ambitious professional to join our team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include:

• Assist in the completion of Financial vouchers, drop authorizations as per Standard Operating Procedure (SOP) and within agreed TATs to ensure adherence to Bank policies and guidelines.
• Follow the approved Operating Procedures, Process flows, Internal Bank circulars and Business guidelines, reviewing and assessing own actions to ensure adherence with Banks policies and guidelines.
• Source and collate the daily download of relevant reports for cross validation, closure of teller batches, creating document bundles and assisting in their storage under dual custody and the zeroization of GEFU suspense accounts to ensure that all required documents are store safely.
• Conduct completion of mandatory compliance and risk training and practice compliance in the course of business to ensure full understanding of changing procedures.
• Maintain own awareness of Business continuity plan (BCP) processes and assist in the BCP testing whenever assigned to ensure all processes are followed.
• Support in the ongoing coordination with the Contact Centre, collating feedback again and reporting on findings in order to resolve customer complaints and queries and provide timely support to customer service centers with a view to providing excellent customer service.
• Assist in the collation and ongoing update of MIS to ensure effective reporting to Management and external parties.
• Assist in the recording of progress of departments achievement to date of their set Key Performance Indicators (KPIs), reporting on potential delays and areas of non achievement to ensure achievement of business targets.
• Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.

The ideal candidate should have the following experience:

• At least 3 years of experience with at least 1 year of experience in any operation role.
• Bachelors Degree in related field.
• Fair working knowledge of MS Office
• Good Communication
• Working knowledge of Banks system and other system

What we offer:

Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).

Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.

Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.