Contact Centre Agent - Tamooha

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

GBS is a group of highly skilled and talented professionals who form an essential part of ADCB's continued journey of success. With a proud history of commitment, innovation and delivery, GBS constantly strives for excellence whilst ensuring the highest standards of quality and risk awareness. Each and every member of the GBS family plays an integral role in driving ADCB's strategy, growth and digital evolution by working closely with our valued business partners to achieve exceptional customer experience through our outstanding service and support.

In this role, your key responsibilities include:

• To execute processing and cross sell activities in order to provide the required support to various ADCB business Groups in line with ADCB standards.
• Execute processing and cross sell activities in adherence to all relevant organizational and departmental policies, processes, Standard Operating Procedures (SOPs) and instructions, ensuring work is carried out to the required standard and in a consistent manner to ensure the delivery of the required standard of service to internal customers and stakeholders.
• Develop and maintain key working relationships with internal ADCB units and vendors as required in order to share information and gather feedback.
• Manage the operational risk issues to ensure adherence to the implemented controls around the process, within the Bank’s risk and incident management framework.
• Assist in the preparation of key performance metrics and project updates to ensure appropriate engagement with key stakeholders to the required standard.
• Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.
• Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performance.
• Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions.

The ideal candidate should have the following experience:

• Bachelor’s degree Bachelor’s in related field
• A minimum 3 years of experience.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions