Senior Team Leader - Learning and Organisational Development Support

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

ADCB’s people represent the Bank’s primary competitive advantage in the marketplace. Empowering employees to reach their full potential in a high performance culture is therefore a strategic priority. The Human Resources department plays a key role in driving success, coordinating closely with all business functions to build capacity and enable accelerated implementation of strategy. Attracting and retaining top talent, particularly UAE nationals, continuous development of skills and the provision of rewarding career paths are at the centre of the Bank’s approach to pursuing sustainable growth.

We are actively seeking an ambitious professional to join our team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include:

• Manage the operations team to ensure timely support is provided to the Learning and Organisational Development team, managing the implementation of facilitation plans and overseeing all administrative arrangements to ensure effective delivery of learning and
• development interventions
• Review and assess the advice and guidance provided to
• ADCB employees on available learning and development interventions, ensuring that all queries are answered in line with Bank guidelines and resolving issues relating to Tatweer, e-learning and workshop enrolment on Ambition University to ensure employees can access the desired learning intervention and complete the necessary actions
• on the system
• Manage and oversee the liaison with appointed vendors to ensure that all required documentations and information are in line with the agreed policies and processes
• Supervise the team’s associated vendors ensuring they are educated and well informed on all learning
• requirements to ensure maximum quality of services are maintained to deliver training programmes
• Support the training effectiveness evaluation process, through obtained Net Promotor Scores (NPS) feedback, assessments, or other evaluation methodology, to ensure accurate tracking of recommendations and suggestions to change the workshop design and improve the effectiveness
• Oversee the maintenance of learning and development system records for all employees relate to internal/external training and e-learning undertaken and produce management information for key stakeholders as required in order to report on learning and development activity across the Bank
• Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance

The Ideal Candidate Should Have the Following Experience:

• At least 5 years of experience in Training and Development.
• Bachelor’s Degree in Human Resources or a related discipline.
• Strong knowledge of learning operations, training administration, reporting, and stakeholder management.
• Proficiency in Microsoft Office (Word, Excel, and PowerPoint).
• Previous experience managing teams and coordinating training vendors is highly desirable.

What we offer:

• Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring, and disciplined work environment that supports your professional ambitions and empowers you to make a meaningful impact.