Service Specialist - Relationship Management

About the business area:

The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service.

This position is for UAE National applicants only

We are actively seeking an ambitious professional to join our Business Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include:

• Action customer requests, respond to customers’ needs, complete sales and service activities and ensure complaints are resolved on time in order to build long-term customer relationships and support in revenue generation
• Provide support in gathering the required information and documentation that allow the relationship and senior relationship managers to analyse clients’ financial health and needs as well as their industries/markets on regular basis in order to identify lending, selling and cross-selling opportunities that improve ADCB’s profitability
• Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
• To complete credit applications, seek approvals for transactions and ensure turnaround times (TATs) are met

The ideal candidate should have the following experience:

• Experience managing service requests from Corporate or Business Banking customers
• Knowledge of KYC, risk management, UAE Central bank and other international regulations and compliance policy matters
• Team player – collaborates with internal business teams and always strives for better performance in order to achieve common goals
• Microsoft office tools - (Word/ Excel/ PowerPoint, SharePoint etc.)
• Strong communication and presentation skills Action/results oriented

What we offer:

• Competitive Salary:  In addition, all employees are eligible to participate in one of our rewarding variable pay plans.
• Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses