Team Leader - Payments Investigations

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

GBS is a group of highly skilled and talented professionals who form an essential part of ADCB's continued journey of success. With a proud history of commitment, innovation and delivery, GBS constantly strives for excellence whilst ensuring the highest standards of quality and risk awareness. Each and every member of the GBS family plays an integral role in driving ADCB's strategy, growth and digital evolution by working closely with our valued business partners to achieve exceptional customer experience through our outstanding service and support.

We are actively seeking an ambitious professional to join our team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include:

• Review and approve the reported investigations, confirming the remedial action to be taken on all payment related queries received from internal departments/branches, customer contact services and relationship managers in an accurate manner to ensure the target levels and customer expectations are met.
• oversee the reconciliation of outstanding entries in the nostro/vostro accounts in order to mitigate any adverse financial impact for the customer as well as the Bank arising from unsettled entries or processing errors.
• Manage the accurate screening of payment messages in accordance with the Bank’s compliance policies and CBUAE regulations in order to mitigate regulatory and financial risk exposure.
• Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance.
• Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems.

The ideal candidate should have the following experience:

• At least 4 years work experience with 2 years in the financial back-office operations field
• Bachelor’s degree in commerce or finance from a well-recognised university 
• Banking applications
• Regulatory compliance and FATCA regulations in UAE
• Advanced skills in Word and Excel
• Basic skills in Power Point
• Advanced analytical and problem solving skills

What we offer:

Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).

Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.

Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.