Team Leader - Transaction Processing

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

GBS is a group of highly skilled and talented professionals who form an essential part of ADCB's continued journey of success. With a proud history of commitment, innovation and delivery, GBS constantly strives for excellence whilst ensuring the highest standards of quality and risk awareness. Each and every member of the GBS family plays an integral role in driving ADCB's strategy, growth and digital evolution by working closely with our valued business partners to achieve exceptional customer experience through our outstanding service and support.

We are actively seeking an ambitious professional to join our team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include:

• Manage the team to process all internal and external customer requests in order to records and report demographic data maintenances, credit card issuance and card financial transactions in the card management systems.
• Ensure timely handover of all interface files for card personalisation and transaction files pertaining to promotional programmes to external processing partner in order to process all closure of all customer requests within agreed time.
• Ensure internal controls are functioning in all processes, liaise with external partners and vendors in order to confirm that all maintenances and processes are completed on time with no impact to service deliverables.
• Support business teams and other front end channels to ensure the successful execution of new business initiatives in production environment.
• Manage the team to maintain a proper filing system for all documents as per the Bank’s standards to ensure the confidentiality and security of all financial data from any misuse.
• Manage self and team to input data and maintain the accuracy of all records in databases, spread sheets/or other tracking software systems for appropriate planning, forecasting, setting targets, maintaining Management Information Systems (MIS) in order to evaluate individual performance and to support management for multiple business analysis and report to management.
• Identify gaps and risks involved in the day to day processes in order report to line manager to implement necessary controls to mitigate the risks.
• Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance
• Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems

The ideal candidate should have the following experience:

• At least 4 years work experience in Banking/Financial Services
• Bachelor’s degree from a well-recognised university
• Basic MS Office applications
• Keyboarding proficiency
• Banking applications
• Team management skills
• Strong interpersonal skills

What we offer:

Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).

Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.

Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.