Associate - Fraud Monitoring

Associate - Fraud Monitoring

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

• Itmam, a wholly-owned subsidiary, provides banking operational and processing services to all Group sectors, including lending, wealth management, and ATM services. Integrated into the Group Business Services (GBS) organizational structure, Itmam operates under its own Board of Directors, comprising Group executive staff members. Its structure includes a General Manager overseeing five key operational service divisions: Consumer Operations, Corporate & Investment Banking Operations, Customer Contact Services, Treasury and Syndication Operations, and Shared Services and Operations Management. Notably, "Tamooha," the Group's award-winning operations centre initiative, is staffed exclusively by UAE national women.

In this role, your key responsibilities include:

• Transaction Monitoring: Identify fraudulent transactions on debit and credit cards on receipt of alerts based on the rules set up in the respective transaction monitoring systems in order to take requisite preventive action to curtail/minimize the financial loss incurred due to fraudulent transactions for the customers as well as the Bank under advise to customers. Ensure all identified frauds are reported to the respective department(s) for further analysis in order to take the necessary action.
• Authorisation Support: Evaluate and take the necessary action and provide accurate response to all queries/requests/complaints related to ADCB credit/debit card received from schemes (MasterCard Int’l and Visa Int’l), acquiring member Banks, customers, merchants, Crime and Investigation Department (Police) within record time to ensure all are seen through to successful conclusion. Support front end channels by providing temporary credit to eligible customers, card block/release within time to ensure the needs of customers are being satisfied
• Policies, Processes, Systems and Procedures: Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.
• Customer Service: Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions.

The ideal candidate should have the following experience

•  Minimum Experience: At least 3 years of work experience with 1 year in Banking/Financial Services
• Minimum Qualifications: Bachelor’s degree from a well-recognized university

What we offer:

• Competitive Salary: The indicative pay range for this role is AED 5,500 - AED 9,500 per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
• Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.