Associate - Logistics

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

GBS is a group of highly skilled and talented professionals who form an essential part of ADCB's continued journey of success. With a proud history of commitment, innovation and delivery, GBS constantly strives for excellence whilst ensuring the highest standards of quality and risk awareness. Each and every member of the GBS family plays an integral role in driving ADCB's strategy, growth and digital evolution by working closely with our valued business partners to achieve exceptional customer experience through our outstanding service and support.

We are actively seeking an ambitious professional to join our team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include:

• To handle all undelivered returned secured items (credit card/debit card/ welcome kit) and re-dispatch to customers through external vendors handling delivery/ADCB branches on customer confirmation through various front end channels of ADCB to ensure compliance with  the Bank’s policy and standards
• Input data and maintain accuracy of all records in databases, spread sheets/or other tracking software systems to produce the Management Information Systems (MIS) in order to support management for multiple business analysis and performance evaluation

• Handle all undelivered secured items like credit card, debit card and welcome kits received from an authorised vendor(s)/ADCB branches (this includes reconciliation, secured storage, system updates etc.) and re-dispatch through external vendors/ADCB branches on customer confirmation through front end channels in order to meet customer requirements
• Monitor vendor deliverables and report any failure or errors to line manager to ensure the required action can be taken
• Prepare and process destruction of undelivered shipments on completion of retention period in order to mitigate the risk in line with the agreed standards

The ideal candidate should have the following experience:

• At least 3 years work experience in banking and Logistics
• Bachelor’s degree in commerce or finance from a well recognized university  
• Basic MS office application skills

What we offer:

Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).

Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.

Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.