Business Support Officer

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

ADCB Corporate and Investment Banking Group provides a comprehensive and sophisticated suite of solutions to more than 40,000 commercials, corporate and institutional clients.

With local operations based in United Arab Emirates and regional offices in Egypt and Kazakhstan, our Corporate and Investment Banking Group bridges banking corridors across the Middle East and North Africa region.

From account opening to Initial Public Offerings (IPOs) and beyond, you can trust ADCB to support your business growth and ambitions. Get the edge you need to succeed with ADCB.

We are actively seeking an ambitious professional to join our CIBG International banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include:

• Act as the coordinator for seminars, conference calls, and the team/client focal point in managing data and confirmations for client events/activities in line with the required standards.
• Work with IT to resolve any issues that may arise during the profit distribution mechanism.
• Provide administrative support and assistance to the line manager and colleagues on a wide range of assigned tasks to the required standard.
• Review and signoff of functional specifications for projects and system enhancement requests and supervise user acceptance testing as required.
• Develop and streamline various business MIS reports and standard operating procedures (SOPs) as required.
• Maintain relevant periodic MIS and reporting by collating data obtained from various sources and design and prepare new reports, analyzing trends and provide information to management to facilitate strategic decision-making.
• Ensure compliance policies are understood and strictly adhered to and implemented.
• Undertake review of any suspicious transactions reported by staff/others and escalate any non compliance activities in line with the required standards.
• Adhere to confidentiality policy while managing the critical reports and data related to the Bank.
• Propose initiatives/projects to improve functioning of relevant job function, improving on existing MIS.
• Generate new MIS/reports ensuring better analysis and presentation of relevant reports and data being maintained and processed.

The ideal candidate should have the following experience:

• At least 3 years of experience in MIS/Business Support spread across various roles within Banking/Financial Services.
• Bachelor’s Degree in Accounting, Banking, Accounting or IT

What we offer:

Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).

Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.

Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.