Business Support Officer

Business Support Officer - Group Business Banking (UAE National Applicants only)

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

Retail Banking Group:

The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service.

In this role, your key responsibilities include:  

• Assist in the coordination of seminars, conference calls, and act as the team/client focal point in managing data and confirmations for client events/activities in line with required standards to ensure successful events
• Assist IT in resolving any issues that may arise during the profit distribution mechanism to ensure the accuracy of data recorded and reported
• Provide administrative support and assistance to the line manager and colleagues on a wide range of assigned tasks
• Analyze and provide progress reports to support the sign-off of functional specifications for projects and system enhancement requests, and supervise User Acceptance Testing (UAT)
• Maintain relevant periodic MIS and reporting by collating data obtained from various sources and designing and preparing new reports, analyzing trends, and providing information to facilitate strategic decision-making.
• Generate new MIS reports to ensure better analysis and presentation of relevant reports and data being maintained and processed.

The ideal candidate should have the following experience:

• Bachelor’s degree is a mandatory requirement
• A minimum of 3 years’ experience in MIS / Business Support within Banking / financial services

What we offer:

• Competitive Salary: The indicative pay range for this role. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
• Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.