Regional Head - UAE Branches

Regional Head - UAE Branches  (UAE Nationals only)

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About the business area

The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service. We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include:

• Net Business Growth- Develop and implement effective sales strategies for the area and monitor sales achievements on a daily basis to achieve assigned sales targets. Work closely with product managers in assessing, suggesting competitive and key product features and monitor and assess retention/attrition indicators to support customer cross sales and retention
• Customer Experience-Take full ownership of all issues related to customer dissatisfaction within assigned area to ensure consistent delivery of a quality service in all aspects related to a sales and service culture
• Audit and Compliance-Work closely with colleagues within assigned area and monitor the day-to-day operational running of area Branches against audit, compliance and operational risk requirements to ensure adherence
• Branch Transactions-Liaise with product/segment and operational support teams to implement new products/processes and monitor Branch operational activities including operations, lending, product sales, customer service, security and safety through exception reporting to ensure efficient operation and management of full service branches within assigned region. Monitor Branch Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs), ensure timely resolution of all complaints, frauds, losses or regulatory requirements and escalate significant issues to head of branch network in order to create and maintain appropriate levels of operational focus, integrity and control strategies within assigned region
• Relationship Management-Develop and manage relationships with internal stakeholders, external agencies and clients in order to ensure desired levels of customer service and the objectives of the Bank
• People Management- Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximize own and employee contribution to business performance. Manage the effective achievement of the team’s objectives through setting individual objectives, managing performance, developing the team and providing formal and informal feedback to maximize overall performance, engagement and motivation
• Budget Management- Contribute to the preparation of the business area’s budget and manage and monitor the financial performance against the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalized upon
• Policies, Processes, Systems and Procedures- Recommend and implement improvements to departmental policies, procedures and processes covering all areas of activity so that all relevant procedural requirements are fulfilled while ensuring that ADCB delivers best-in-class services, products and innovation
• Continuous Improvement- Identify opportunities to contribute to organizational and departmental change initiatives, programmes and projects taking into account best practice and standards in the business environment
• Customer Service- Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions

The ideal candidate should have the following experience

• At least 9 years of experience in the Banking industry in the role of a Branch Manager (operational level)
• Bachelor’s Degree in Business Administration/Banking
• Management and leadership skills
• Strategic planning and change management
• Time management and organizational skills
• Microsoft Office (Word, Excel and PowerPoint)

What we offer:

• Competitive Salary: The indicative pay range for this role is AED 53000– AED 72000 per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
• Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.