Senior Manager - Excellency Center

Senior Manager - Excellency Center

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service. We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include:

• Revenue Generation - Manage and monitor revenue generation through sale of various financial services of the bank in order to achieve agreed financial targets and maximize revenue generation
• People Management - Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximize own and employee contribution to business performance. Organize and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems.
• Relationship Management - Develop and maintain internal stakeholders/external agencies and client relationships to achieve desired objectives of the bank.
• Portfolio Management - Monitor and control customer portfolios to achieve desired revenue through cross sell, upsell and retention.
• Policies, Processes, Systems and Procedures - Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders.
• Continuous Improvement - Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programs and projects in line with the bank’s standards.
• Customer Service - Demonstrate our promise and apply the ADCB service standards to deliver the banks required levels of service in all internal and external customer interactions.

The ideal candidate should have the following experience

• At least 7 years of experience in retail banking and in a managerial role
• Bachelor’s Degree in Business Administration, Sales or Finance or relevant specialization
• Accredited Financial Analyst, Certified Investment Professional, Certificate in Quantitative Finance, Chartered Financial Analyst, Certified International Investment Analyst.
• Master Financial Risk Manager (FRM), ICA Specialist or Certificate in Conduct Risk
• In depth knowledge of global financial markets and trends
• Understanding of retail banking products and services

What we offer:

• Competitive Salary: The indicative pay range for this role is AED 40,000 to AED 43,000 per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
• Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.