Senior Manager - Product and Sales Assurance

Senior Manager – Product and Sales Assurance

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

Private Banking provides high-net-worth clients with an end-to-end banking service to help manage their full banking and investment needs effectively. Our dedicated bankers provide a wide variety of solutions to meet clients’ investment and borrowing requirements, including complex and bespoke loan structuring. Wealth preservation requirements are addressed through a comprehensive wealth planning solution, tailored to individual needs.

In this role, your key responsibilities include:

• Sales Performance management - Evaluate and drive improved sales performance at both client relationship level and product level including challenging, directing and supporting front line staff in their sales efforts with a view to maximising net profit
• Product Strategy and Development - Identify, drive and support the diversification, enhancement and customization of Private Banking products and solutions to boost sales performance across the Group and act as a bridge between front line and product teams to ensure products are effectively developed, launched, and managed to best meet client requirements / demand
• Leverage financial, market and business intelligence and other data points and Management Information (MI) to inform Private Banking product strategy and identify new product and sales opportunities
• Manage the roll-out of new products, including implementation of product platforms, to ensure proper maintenance of Private Banking product offerings and reduce over-reliance on other groups or segments
• Product Governance and Documentation - Collaborate with Business stakeholders, other Product and Channel owners and Risk and control functions to ensure product developments are in line with organizational goals
• Review and assess product approvals to ensure they are correctly obtained and documented and comply with regulations and internal policies
• Prepare high quality presentations for internal committees and external client presentations, ensuring the accuracy of information presented
• Sales Management & Enablement - Cultivate and manage strategic relationships with internal and external stakeholders to ensure alignment with business objectives and to consistently deliver on performance targets
• Act as the primary liaison for business teams following new product rollouts and product enhancements ensuring smooth transitions, issue resolution, and sales efficiency
• Manage the development and delivery of training programs and knowledge-sharing initiatives to support business readiness and capability building across impacted teams
• Develop and drive product-focused sales campaigns in collaboration with Group data analytics and MI teams, business stakeholders and leadership to achieve sales performance targets
• Monitor sales performance and MI reports, at the Product level, to evaluate the quality and competitiveness of Private Banking products and solutions
• Champion stakeholder engagement by fostering collaboration, transparency, and shared ownership of business outcomes
• People Management - Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance
• Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved, and the business plan is delivered in line with the required policies, processes, procedures and systems
• Promote a culture of ownership, collaboration, and continuous learning, ensuring the team remains agile, motivated, and aligned with the bank’s strategic direction
• Policies, Processes, Systems and Procedures - Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders
• Continuous Improvement - Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the Bank’s standards
• Customer Service - Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions

The ideal candidate should have the following experience

• At least 7 years of experience within a financial services organization with specific experience in Private Banking products and services
• Background in business performance management including appreciation of key drivers of profitability in Private Banking
• Ability to effectively challenge and influence others (including peers and seniors) whilst maintaining good working relationships (collaborative leadership style)
• Strong capabilities in business performance data analytics and subsequent strategy extrapolation
• Good public speaker with confident delivery and impeccable English
• Bachelor’s Degree in relevant specialization
• Finance Knowledge
• Banking Regulatory Framework
• Document Structuring
• Storyboarding
• Organisational Management
• Cross-Functional Collaboration
• Distribution Channel Expertise
• Financial Product Knowledge
• Sales Management
• Customer Solutions
• Banking Risk Dynamics

What we offer:

• Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.