Senior Officer - Sales & Service

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

ADCB Corporate and Investment Banking Group provides a comprehensive and sophisticated suite of solutions to more than 40,000 commercials, corporate and institutional clients.

With local operations based in United Arab Emirates and regional offices in Egypt and Kazakhstan, our Corporate and Investment Banking Group bridges banking corridors across the Middle East and North Africa region.

From account opening to Initial Public Offerings (IPOs) and beyond, you can trust ADCB to support your business growth and ambitions. Get the edge you need to succeed with ADCB.

We are actively seeking an ambitious professional to join our Corporate banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include

Client Services

Respond to client queries and complaints, complete transactions and service requests for clients within agreed TATs to ensure service provided is in line with service quality standards and Bank policies and procedures

Sales Support

Support the assigned business team with day-to-day revenue generating activities, use available data to educate clients on access options, channel migration and identify cross-selling opportunities in order to deepen client relationships and support the generation of sales revenue for the Bank

Report Consolidation

Coordinate and consolidate internal reports with proposed solutions and mitigating actions in order to support assigned business area in preparation for meetings

Administration

Ensure the creation of internal memos, requests and customer letters and follow up on departmental documentation in order to support Relationship Managers (RMs) in ensuring service standards, and adherence to policies and procedures

Develop a collaborative relationship with RMs to ensure all communications, both internal and external, are continually reviewed to ensure that they are appropriate and fit-for-purpose

Customer Service

Demonstrate the ADCB Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions

The ideal candidate should have the following experience

At least 5 years of experience in Banking working in Sales and Service environment for a Financial Institution Bachelor’s Degree in Business, Accounting or Finance

Proficiency in Microsoft Office (Word, Excel and PowerPoint)

Knowledge of core Banking systems

Customer service orientation

Analytical skills

What we offer:

• Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.