Senior Relationship Manager - Commercial Banking

Senior Relationship Manager – Commercial Banking (Mid Corporate)

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service. 

In this role, your key responsibilities include:

• Acquire new clients, complete financial analysis and submit accurate credit applications to ensure an excellent on-boarding experience; achieve assigned targets and secure profitable business transactions
• Offer existing clients new solutions, enroll clients for alternate channels and value added services to increase transaction volumes and grow the assigned portfolio
• Review client dossiers to ensure capture current and future needs; identify and respond to customers’ requirements and ensure complaints are resolved within agreed turnaround times to build and maintain long-term relationships
• Conduct client visits; understand and report on risk profile and highlight/update approving authorities with any changes to enable necessary action to be taken
• Adhere to all relevant organisational and departmental policies, processes, standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
• Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performance operating procedures and instructions so that work is carried out to the required
• Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

The ideal candidate should have the following experience

• Bachelor’s degree in Business, Accounting or Finance
• At least 7 years of experience in banking in managing relationships and a portfolio of clients
• Balance Sheet Analysis
• Key Financial Ratios

 What we offer: 

• Competitive Salary: We offer competitive market salary. additionally, all employees are eligible to participate in one of our rewarding variable pay plans

• Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels)

• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements 

• Learning and Development Opportunities: we value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.