Senior Team Leader - Service Delivery

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

GBS is a group of highly skilled and talented professionals who form an essential part of ADCB's continued journey of success. With a proud history of commitment, innovation and delivery, GBS constantly strives for excellence whilst ensuring the highest standards of quality and risk awareness. Each and every member of the GBS family plays an integral role in driving ADCB's strategy, growth and digital evolution by working closely with our valued business partners to achieve exceptional customer experience through our outstanding service and support.

We are actively seeking an ambitious professional to join our Group Business Service team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include:

• Work with business stakeholders in order to understand needs and requirements and iteratively improve the technology landscape to maintain a modern, safe and relevant tech stack. Remove blockers and issues and communicate squad performance using facts, data and evidence with squads, tribes, platforms and business stakeholders to ensure effective implementation. Contribute to Platform and squad deliverables as required to ensure achievement against agreed turnaround times (TATs)Drive change control and high availability levels to ensure achievement within agreed thresholds.
• Develop and maintain data dashboards and reporting to ensure accuracy of data provided. Enhance contract and system performance to ensure achievement with requirements. Manage and mitigate Standard Operating Procedures (SOPs), dependencies, issues and risks for squad, including reducing technical debt to ensure compliance to ADCB requirements
• Collaborate with prospective users and stakeholders in order to understand and anticipate their needs and translate them into product requirements
• Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance. Manage the effective achievement of the team’s objectives through setting individual objectives, managing performance, developing the team and providing formal and informal feedback to maximise overall performance, engagement and motivation.
• Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders.
• Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the Bank’s standards.
• Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions.

The ideal candidate should have the following experience

• Bachelor’s degree is a mandatory requirement in Computer Science, Engineering or equivalent
• At least 5 years of experience in Technology Functions or Digital Organizations.
• Service Delivery Excellence
• Product management
• Agile methodologies
• Strong analytical and problem-solving
• Strong written, verbal and presentation
• Collaboration and teamwork
• Ability to multi-task and work to deadlines
• Stakeholder relationship management
• Planning and prioritization

What we offer:

• Competitive Salary: Additional to this, all employees are eligible to participate in one of our rewarding variable pay plans.
• Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.