Service Specialist - Relationship Management

Service Specialist - Relationship Management (For UAE National Only)

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area:

The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service

In this role, your key responsibilities include:  

• To action requests and complete activities that service clients in the assigned portfolios, reviewing and actioning their service needs and requests in order to build sustainable customer relationships and support the coverage teams in increasing ADCB’s revenue generation.
• Action customer requests, respond to customers’ needs, complete sales and service activities and ensure complaints are resolved on time in order to build long-term customer relationships and support in revenue generation
• Provide support in gathering the required information and documentation that allow the relationship and senior relationship managers to analyse clients’ financial health and needs as well as their industries/markets
• Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders

The ideal candidate should have the following experience:

• Bachelor’s degree is a mandatory requirement
• A minimum of 4 years’ banking experience
• Client Servicing skills
• Problem solving and analytical skills
• Presentation and communication skills
• Proficiency in Microsoft office

What we offer:

• Competitive Salary: The indicative pay range for this role. Additionally, all employees are eligible to participate in one of our rewarding variables pay plans.
• Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training, and professional development programs

At ADCB, we are dedicated to creating a respectful, caring, and disciplined work environment that aligns with your career ambitions.