Service Support Specialist

Service Support Specalist (UAEN Applicants) 

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

Corporate & Investment Banking Group

The Corporate & Investment Banking Group (CIBG) provides a portfolio of corporate banking services, including investment & transaction banking as well as financial market solutions. This sophisticated product suite is powered by efficient digital platforms and distribution channels. It serves a broad range of clients both domestically and across the MENA region, including government entities, financial institutions, large to mid-size corporates, and commercial clients (SMEs), and maintains strategic relationships with leading banks globally

In this role, your key responsibilities include:

• Respond to client queries and complaints, complete transactions and service requests for clients within agreed TATs to ensure service provided is in line with service quality standards and Bank policies and procedures
• Support the assigned business team with day-to-day revenue generating activities, use available data to educate clients on access options, channel migration and identify cross-selling opportunities in order to deepen client relationships and support the generation of sales revenue for the Bank
• Coordinate and consolidate internal reports in order to support assigned business area in preparation for meetings
• Support the creation of internal memos, requests and customer letters and follow up on departmental documentation so as to support Relationship Managers (RMs) to ensure service standards, and adherence to policies and procedures
• Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
• Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance
• Demonstrate the ADCB Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions

The ideal candidate should have the following experience:

• At least 4 years of experience in Banking working in a Sales and Service environment for a Financial Institution
• Bachelor’s Degree in Business, Accounting or Finance

What we offer:

• Competitive Salary: We offer a competitive salary and additionally all employees are eligible to participate in one of our rewarding variable pay plans.
• Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.